Privacy Policy

Last Updated: September 22, 2026

AllPhysio (“AllPhysio”, “we”, “us”, or “our”) is committed to protecting your privacy and safeguarding your personal and health-related information.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use the AllPhysio website, mobile application, platform, and related services (collectively, the “Services”).

By using AllPhysio, you acknowledge that you have read and understood this Privacy Policy.

1. Company Information

AllPhysio

Website: www.allphysio.co
Email: admin@allphysio.co
Phone: +91 9289916742

Registered/Business Address:
C-1401, Main Road,
Opposite Palam Vyapar Kendra, Sector 2,
Palam Vihar, Gurugram, Haryana 122017, India

2. Information We Collect

Depending on how you use AllPhysio, we may collect the following categories of information.

A. Personal Information

We may collect:

  • Full name

  • Date of birth / age

  • Gender

  • Mobile number

  • Email address

  • Profile photograph

  • Address and location information provided by you

  • User ID / account information

  • Emergency contact information, where provided

B. Health and Physiotherapy Information

Because AllPhysio provides physiotherapy and rehabilitation-related services, users may provide health-related information, including:

  • Chief complaint

  • Diagnosis or clinical impression

  • Affected body area

  • Pain score

  • Pain location

  • Medical and physiotherapy history

  • Clinical assessment information

  • Range of motion (ROM)

  • Muscle strength

  • Balance

  • Gait

  • Posture

  • Functional limitations

  • Treatment notes

  • Physiotherapy prescriptions / eRx

  • Treatment plans

  • Home Exercise Programs (HEP)

  • Exercise history

  • Exercise adherence

  • Rehabilitation progress

  • Patient-reported symptoms

  • Relevant precautions and contraindications

  • Follow-up and reassessment information

Health information is treated as sensitive information and is handled only for legitimate purposes related to providing and managing our Services.

C. Appointment Information

We may collect information related to appointments, including:

  • Appointment date and time

  • Selected service

  • Physiotherapist/expert assigned

  • Appointment status

  • Consultation mode

  • Treatment/session details

  • Appointment notes

D. Payment Information

If you make payments through AllPhysio, payment-related information may be processed by our payment service providers.

We may receive information such as:

  • Transaction ID

  • Payment status

  • Amount paid

  • Payment date

  • Refund information

We generally do not store complete card numbers, CVV numbers, UPI PINs, or banking passwords on our servers.

E. User-Generated Information

You may provide information through:

  • Forms

  • Clinical notes

  • Exercise tracking

  • Feedback

  • Messages

  • Uploaded documents

  • Profile information

  • Other information voluntarily submitted through the Services

F. Device and Technical Information

We may automatically collect limited technical information, such as:

  • Device type

  • Operating system

  • App version

  • Browser type

  • IP address

  • Device identifiers

  • Crash/error information

  • Log information

  • Network information

The exact information collected depends on the device, operating system, permissions, and technologies used by the Services.

3. How We Use Your Information

We may use your information to:

  • Create and manage your AllPhysio account

  • Provide physiotherapy and rehabilitation services

  • Schedule and manage appointments

  • Connect patients with physiotherapists

  • Maintain patient records

  • Create and manage physiotherapy prescriptions/eRx

  • Create treatment and rehabilitation plans

  • Provide Home Exercise Programs

  • Provide exercise videos and instructions

  • Track exercise adherence

  • Track pain and rehabilitation progress

  • Generate progress reports

  • Facilitate follow-up consultations

  • Send appointment reminders

  • Send important service notifications

  • Process payments and refunds

  • Respond to support requests

  • Improve the functionality and performance of our Services

  • Detect and prevent fraud, abuse, and security incidents

  • Maintain service and technical security

  • Comply with applicable legal and regulatory requirements

We do not use health information for purposes unrelated to the provision and management of our Services unless permitted by law or with appropriate consent.

4. Health Information

AllPhysio may process health-related and physiotherapy information because such information is necessary for providing rehabilitation and physiotherapy services.

Examples include:

  • Pain information

  • Diagnosis

  • Treatment information

  • Physiotherapy assessment

  • Exercise prescriptions

  • Rehabilitation plans

  • Clinical notes

  • Progress information

Access to health information is restricted based on user roles and legitimate service requirements.

Patients may be able to access their own information through their account, while authorized physiotherapists or other authorized personnel may access information necessary to provide the requested services.

We do not sell personal health information.

5. How We Share Information

We may share information only where necessary to provide the Services, operate our platform, comply with legal requirements, or otherwise as permitted by applicable law.

Information may be shared with:

A. Physiotherapists and Healthcare Professionals

Relevant patient information may be made available to the physiotherapist or healthcare professional providing services to the patient.

B. Service Providers

We may use trusted third-party service providers for:

  • Cloud hosting

  • Database services

  • Payment processing

  • Authentication

  • Notifications

  • Email/SMS services

  • Analytics

  • Technical infrastructure

  • Security

  • Customer support

These providers may process information only as necessary to provide their services to us.

C. Legal and Regulatory Authorities

We may disclose information when required by applicable law, legal process, court order, governmental request, or to protect the rights, safety, and security of AllPhysio, our users, or others.

D. Business Transfers

If AllPhysio is involved in a merger, acquisition, restructuring, sale of assets, or similar transaction, information may be transferred as part of that transaction subject to applicable legal requirements.

6. We Do Not Sell Personal Information

AllPhysio does not sell personal information or health information to third parties.

We also do not use health information for advertising purposes.

7. Payment Processing

Payments may be processed through third-party payment service providers.

AllPhysio does not request or store your UPI PIN, card PIN, banking password, or similar authentication credentials.

Payment providers may process payment information according to their own privacy policies and applicable laws.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Maintain website functionality

  • Remember preferences

  • Improve user experience

  • Understand website usage

  • Improve performance

  • Maintain security

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect website functionality.

9. Analytics

We may use analytics and similar technologies to understand how users interact with our Services.

Analytics may help us understand:

  • App/website usage

  • Performance

  • Errors

  • Feature usage

  • General engagement patterns

Analytics information is used to improve our Services and user experience.

10. Notifications and Communications

We may send:

  • Appointment reminders

  • Prescription notifications

  • Exercise reminders

  • Treatment-related notifications

  • Account notifications

  • Security notifications

  • Important service updates

You may be able to control certain notification preferences through your device or account settings.

Some essential service communications may continue where necessary to provide the Services.

11. Data Security

We take reasonable technical and organizational measures to protect personal and health information against:

  • Unauthorized access

  • Unauthorized disclosure

  • Loss

  • Misuse

  • Alteration

  • Destruction

Security measures may include access controls, authentication, encryption where appropriate, secure infrastructure, and role-based access.

However, no internet-based system can be guaranteed to be completely secure.

12. Role-Based Access

AllPhysio may use role-based access controls.

Depending on the user’s role, access may include:

Patient

Access to their own:

  • Profile

  • Appointments

  • Prescriptions

  • Treatment plans

  • Exercise programs

  • Progress information

Physiotherapist / Expert

Access to information required to provide services to their assigned patients.

Authorized Administration

Access to information necessary for platform administration, support, security, billing, and operational purposes.

We aim to limit access to information to authorized individuals who have a legitimate business or service-related need.

13. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide the Services

  • Maintain user accounts

  • Maintain medical/physiotherapy records

  • Fulfill legal or regulatory requirements

  • Resolve disputes

  • Prevent fraud

  • Enforce agreements

  • Maintain legitimate business records

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable law.

14. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  • Access your information

  • Request correction of inaccurate information

  • Request deletion where legally permitted

  • Request information about how your data is processed

  • Withdraw consent where processing is based on consent

  • Request restrictions on certain processing

  • Raise a privacy complaint

Some requests may be subject to legal, medical-record, security, or operational limitations.

To exercise your rights, contact:

Email: admin@allphysio.co
Phone: +91 9289916742

15. Account Deletion

If you wish to delete your AllPhysio account, you may contact us at:

admin@allphysio.co

We may request reasonable information to verify your identity before processing the request.

Certain information may need to be retained where required by law, regulatory requirements, legitimate business purposes, fraud prevention, dispute resolution, or record-keeping obligations.

16. Children’s Privacy

AllPhysio is not primarily designed for children under the age of 13.

We do not knowingly collect personal information from children under 13 without appropriate authorization where required by applicable law.

If a parent or guardian believes that a child has provided personal information without appropriate authorization, please contact us at:

admin@allphysio.co

If we become aware that we have collected such information inappropriately, we will take reasonable steps to delete it where legally required.

17. Third-Party Services

AllPhysio may integrate with third-party services to provide functionality such as:

  • Payments

  • Cloud infrastructure

  • Authentication

  • Analytics

  • Notifications

  • Communication

  • Video/online consultation functionality

  • Other technical services

Third-party services operate under their own terms and privacy policies.

We encourage users to review the privacy policies of third-party services when applicable.

18. External Links

Our Services may contain links to third-party websites or services.

AllPhysio is not responsible for the privacy practices, content, or security of third-party websites.

Users should review the privacy policy of any external service they visit.

19. International Data Processing

Depending on the infrastructure and service providers used by AllPhysio, your information may be processed or stored in locations outside your state or country.

Where required, we take reasonable steps to ensure that applicable legal and contractual requirements are followed for such processing.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our Services

  • Changes to technology

  • Changes to applicable laws

  • Changes to our data practices

When we make material changes, we may provide notice through the website, application, email, or other appropriate means.

The “Last Updated” date at the beginning of this Privacy Policy indicates when the policy was most recently updated.

21. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact us:

AllPhysio

Email: admin@allphysio.co
Phone: +91 9289916742
Website: www.allphysio.co

Address:
C-1401, Main Road,
Opposite Palam Vyapar Kendra, Sector 2,
Palam Vihar, Gurugram, Haryana 122017, India

Consent

By using AllPhysio, you acknowledge that you have read and understood this Privacy Policy and understand how your information may be collected, used, processed, and protected as described above.

AllPhysio
Digital Physiotherapy & Rehabilitation Platform

© 2026 AllPhysio. All rights reserved.